Services

Stratosphere Networks is a multifaceted MSP that brings the very best services to businesses of Skokie, Illinois and surrounding areas. With best-in-class technology, industry-leading partners and an in-house expert staff, Stratosphere Networks delivers the best solutions for every business.
IT Consulting and IT Support

Our in-house team is made up of friendly and professional support staff, ready and available to help with any technical issues, system failures or user errors. If you have an IT department in place, our experienced IT consultants can provide complete assessments of your system to better enhance your operations. Our team can also help to design, implement and support your next IT project, while your staff focuses on continuing their day-to-day responsibilities.

PBX & Telecom Services

Stratosphere Networks’ telecommunication department allows our expertise to go beyond simply IT. Our team can create telephony solutions to meet your company’s communication needs. Our expertise in on-site and hosted phone systems, along with our industry-leading partners such as Avaya and Cisco, will take your business’s telecommunications to the next level. Other solutions we offer include: PBX, SIP, fax, UC, UM, mobility, videoconferencing, call centers and wireless solutions.

Proactive Monitoring

At Stratosphere Networks, we understand that any amount of downtime can have catastrophic effects on a business. For that reason, we’re proud to offer 24/7/365 proactive monitoring. With a staff that works around the clock and while-you-sleep alerts, you can have peace of mind knowing that your system is in good hands. Emergencies happen, systems fail and data crashes, but Stratosphere Networks guarantees that someone will be working to resolve the issue immediately.

Live Help Desk

Stratosphere Networks has a live help desk available 24/7. All customer calls are answered immediately and alarms are responded to. In real-time, our engineers can work to remedy the issue. With numerous certifications and a large range of experience, the team at Stratosphere Networks is made up of tier 1-3 technicians ready to solve any problem that comes their way. Regardless of the dilemma, our help desk immediately works for a solution efficiently, professionally and effectively.

Virtualization

Stratosphere Networks offers various virtualization services to increase the productivity, collaboration and flexibility of an organization. We can create the perfect virtualization system to meet your needs, including options for server virtualization, desktop virtualization and application virtualization. Through the cloud, your employees can access their important files any time, anywhere. Cloud computing also has the benefits of reduced costs and increased security.

Backup and Disaster Recovery

Disasters are impossible to predict and the damage they cause can be irrevocable. According to a study from Touche Rose, the survival rate for companies without a disaster recovery plan is less than 10%. Stratosphere Networks can work with you to create a complete BDR plan, with services including data backups (on-site and hosted), disaster recovery and hosted data centers. You’ll be able to rest assured knowing that your data is secured, backed up and always available.

Training Services

Stratosphere Networks does more than just purchase the equipment and install it, which is why we offer extensive training services. We’re dedicated to making sure our customers are gaining the most out of their technology as possible. Our training services include: server administration, end user training, applications training, new employee onboarding, maintenance training and road mapping training. We also host various complimentary seminars throughout the year.

Web Design & SEO Services

Stratosphere Networks’ marketing executives are experts in what it takes to increase a website’s visibility and traffic. With our Search Engine Optimization and pay-per-click optimization services, your company’s website will be visited more frequently, which is key in gaining new customers. Other services we offer to boost online presence include web development, SEO performance reports, regular analysis and planning, and social media solutions.

Additional Services:
  • Desktop Support
  • Project Work
  • Server Support
  • Router Management
  • Email/Spam Protection
  • IT Risk Analysis
  • Hardware Maintenance
  • Security & Recovery
  • Managed Firewall
  • Flat Rate IT
  • Hosted Applications
  • Data Center
  • Mobile Integrations
  • Vendor Management
  • Videoconferencing
  • CIO Services
  • Ticket and Incident Management
  • Content Filtering
  • Design/Implementation
  • Automation